During a recent webinar, the Baker Tilly Healthcare consulting team and Ontario Systems discussed how to increase employee productivity and effectiveness through revenue cycle innovation.
Attendees were asked questions about their current programs and tools used to improve employee effectiveness.
Download the infographic to see the results.
Revenue Cycle Management (RCM) employee effectiveness
Healthcare organizations must ﬁnd ways to drive human error and variability out of standardized processes to dramatically improve employee effectiveness and operational outcomes.
73 percent of respondents feel their organization would benefit from automation aimed at improving employee effectiveness.
Exception based workﬂow automation techniques coupled with innovative process redesign can have a signiﬁcant impact on employee and operational performance.
40 percent of respondents said they were unaware of the financial opportunities that exist from improving their current staff effectiveness.
By leveraging the following process enablers, any organization can dramatically improve staff performance:
- Robotic automation
- Exception based workflow
- Communication bots
- Process level analytics
35 percent of respondents said they do not have resources assigned to better understand the uses of innovative enablers.
It is time for leadership to start thinking about implementing exception based workﬂow automation techniques and leveraging innovative process enablers to improve employee and operational performance.
Questions about your revenue cycle activities? Connect with us at bakertilly.com/rcminnovation.