Client background:
Server Products Inc. is a U.S. based manufacturer of progressive and innovative dispensing, serving and point-of-use equipment for food service operators. The company sells around the globe, has 150+ employees and $37+M in annual revenues.
The business challenge:
The company was challenged in efficiently managing day to day procedures, productivity levels and operating costs due to:
- Inability to upgrade its aging legacy system due to numerous customizations
- Limited internal IT resources to drive strategic IT improvements (focused on day-to-day stability of the legacy system)
- External customer demands to customize products were driving the need to transform the business toward manufacturing to order (MTO/ETO)
- Inability to gather key sales, costing, and inventory metrics with legacy systems and processes
The Baker Tilly approach:
Baker Tilly brought its software agnostic approach to the evaluation process and:
- Focused on critical and unique business requirements to align vendor fit
- Identified actionable change management activities for the organization through stakeholder analysis
- Facilitated scripted functional and technical ERP software demonstrations
- Provided total cost of ownership analysis and supported independent client reference calls to confirm client’s final selection decision
The business impact:
With identification of ERP software options that were aligned with the company’s functional technical needs, the software evaluation engagement resulted in the following:
- Vendors demonstrated their software using the company’s data and business processes which illustrated a solution that the company could more easily visualize and understand
- Confirmed the ERP solution will support client’s critical and unique requirements
- Positioned the client to undertake and execute business transformation and process improvements
- Leveraged ERP market expertise to coach client through contract negotiation to identify market driven cost savings and clear total cost of ownership