- B2B & B2C organizations communicate through multiple avenues everyday. Learn why creating one, unanimous voice is paramount to improving customer care.
- Learn why properly integrating client-facing service data with the rest of the corporate infrastructure is pertinent to improving customer care.
- Robotics process automation (RPA) is a software solution that automates repetitive processes and data handling that humans typically would perform across legacy, desktop and web applications.
- Learn how service effectiveness has evolved with changing technology and client expectations, as well as what businesses must do to remain competitive.
- The customer-centric deployment of Salesforce.com enabled a 360-degree view of customer touchpoints, inclusive of service experience, and a better customer service experience.
- Previous Next