- Advancements in technology are providing a new platform for enabling growth strategies and connecting with customers. Read this article for approaches that focus on growth themes and opportunities.
- A good customer experience is essential when it comes to meeting customer expectations. Read to learn more about why customer experience is so important.
- MDC utilizes customized approach to develop both short and long term innovative initiatives spanning member experience, internal operation improvements & new market partnerships.
- Robotics process automation (RPA) is a software solution that automates repetitive processes and data handling that humans typically would perform across legacy, desktop and web applications.
- The customer-centric deployment of Salesforce.com enabled a 360-degree view of customer touchpoints, inclusive of service experience, and a better customer service experience.