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Erich Bergen

Director
+1 (248) 368 8741

Erich Bergen is a director with close to 20 years of management and technology consulting experience across a wide range of industries with a specialization in the automotive and mobility sector. Erich joined Baker Tilly’s manufacturing and distribution practice in Detroit in 2017. He serves as a strategic business advisor with regard to business and technology challenges including customer experience transformation, service process optimization, solution development and program management. Prior to joining Baker Tilly, Erich spent more than 13 years as a consulting director at an international accounting firm. In addition, he has worked as a lead consultant on several projects within the automotive industry.

Experience

  • Identifies existing organizational challenges and develops strategy plan for operational improvements with executive alignment
  • Instrumental in designing, developing and delivering programs focused on contact center transformation, program management, customer experience and vendor management
  • Serves as engagement leader for large scale transformational programs resulting in significant operating cost reductions
  • Experience working cross-culturally on international engagements requiring geographical and social considerations with regard to customer experience

Involvement

  • Six Sigma Green Belt (2007)
  • General Motors Corporation Top Performing Supplier CIO Award (2006)
  • Silver Beacon Individual Top Performer Award (2006)
  • Yale University School of Management Advanced Leadership Program (2006)
  • Certified Project Management Professional (PMP) (2004 – active)

Education

Wayne State University (Detroit, Michigan)
Master of Business Administration

Oakland University (Auburn Hills, Michigan)
Bachelor of Science in management information systems