Accounting firms are not all the same. While similarities exist, Baker Tilly breaks away from the pack when it comes to connecting with clients to truly understand what’s important to you.

A client-centric way of doing business

Your definition of “client satisfaction" is the only definition that matters. We ask. We listen. We respond. Through knowledge-sharing and open discussions, you’ll experience the value of working with a team of professionals that’s focused on you and your success – a team that dedicates itself to:

  • Proactively identifying and meeting the needs of clients by fostering an atmosphere of service and respect
  • Providing value in ways that increase client satisfaction and loyalty
  • Taking responsibility for developing and sustaining productive client relationships
  • Continually working to improve the client experience

What our clients are saying

Clients who have made the move to Baker Tilly are quick to tell us about their experience. Through a standardized survey process, our clients are asked to rate their experience with Baker Tilly in a variety of areas compared to that of their previous firm.

Some key findings from our new client satisfaction study:

  • Ninety-seven percent of new clients expressed satisfaction with Baker Tilly
  • "Confidence in the assigned partners", "fee/cost structure", and "industry and technical knowledge" of the team are three of the most important factors in a client's decision to choose Baker Tilly
  • Eighty-nine percent of new clients found their transition to Baker Tilly to be smooth and easy
  • Nine out of ten clients agree that Baker Tilly is proactive in meeting their needs

 What we hear from our clients:

"You asked, I told you and you did something about it. And I really respect that."

- VP of Finance for a tax-exempt public charity

"At a time when meeting fiscal obligations are challenging, Baker Tilly assisted us by learning about our District, listening and asking questions, and then offerings us several suggestions. Some of the initial information they provided to us was instrumental in my message to staff that ultimately realized almost $400,000 in our current school year."

- Superintendent of a joint school district

"This was the first year our company contracted with Baker Tilly for benefit plan audit services. Overall, we were very pleased. Changing audit firms can be a challenging process; however the audit team assigned to our company was knowledgeable, showed a commitment to quality, and was easy to work with."

- CFO of a multi-billion dollar public energy, utility resources, and construction materials manufacturer

"One reason we started working with Baker Tilly is that we like to customize the engagement. It helps us to save on potential lost deal costs, so we don’t have to spend the whole amount on a lost deal."

- Managing Director of a capital investment firm

"The service, quality, and capability of Baker Tilly is superior to the Big Four. If you need a Big Four name in your annual report, then you choose Big Four for that reason because you can't get a better audit and service than from Baker Tilly."

- VP of Administration and Finance for a beverage wholesaler

"I look at this relationship as a classic ‘win/win’."

- CFO of a middle-market investment bank    
The client voice leads our service model

The client voice leads our service model

It’s all about you (and we wouldn’t have it any other way). We work with you to build the exact level of detail you desire to provide comfort that your needs are truly understood.

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