The Employee Advocate Card team is here to help you. Your employer has engaged us to work directly with you for any service items as it relates to your employee benefits.
Claims problems? No problem.
Eligibility issues? We can help.
As always, you may work through your Human Resources department if you like. But if you prefer to work directly with us, we act as your advocate in dealing with the insurance company. We're on your side.
To begin the process, you can call, email or fax us. You may also contact us using this form. Please be sure to include your name, company name, which plan you are calling about, your plan ID number, and your contact information (email is great, otherwise give us the preferred phone number we can reach you at during business hours).
If you have an Explanation of Benefits (EOB) from the insurance company, bills from providers and any other documentation, we'll need that too. One of our Account Executives will review your situation and outline a course of action for you, up to and including appealing claims to an outside party in accordance with your Certificate of Coverage.
In order to help us serve you, please provide as much information as possible.
And remember, we work for you, not the insurance company.
For more information, or questions about your benefits, please contact us: