Utility provider receives industry benchmarking information and future state improvement roadmap with IT assessment

Client need

A large statewide wholesale energy and water utility provider requested a review of its information technology (IT) and operational technology (OT) functions to address challenges in balancing resources between the two functions, to obtain input on IT/OT staffing levels and to identify areas for improvement in operational processes and organizational structure.

Baker Tilly solution

Baker Tilly performed an IT assessment which included an internal survey about IT/OT operations and strategic direction, interviews with stakeholders, senior management and IT personnel, and a benchmarking survey of similar utilities. The benchmarking survey focused on IT staffing levels, supported hardware and software, project completion rates, spending on resources and support functions.


Baker Tilly gave the utility provider numerous recommendations around IT governance, organizational structure, project management and performance management to enable the IT/OT support functions to be better organized and offer more effective and efficient service. Baker Tilly also developed a future state roadmap providing implementation guidance to help the utility provide implement enhanced organizational governance and operating procedures within IT and OT.

For more information on this topic, or to learn how Baker Tilly energy and utility specialists can help, contact our team.