Providers have the opportunity to submit feedback on CMS’ new patient survey

CMS is developing two new surveys for patients and family members, regarding their experiences of care received at inpatient rehabilitation facilities and long-term care hospitals. These surveys will be used to support the overall goal of improving care for these patients, specifically by ensuring that each individual and family are engaged as partners in their care, and promoting effective communication and coordination of care in these settings. The information collected from these surveys may be developed into a quality measure that would be proposed for adoption in the quality reporting program.

CMS has previously developed similar patient experience surveys which are currently being used at inpatient hospitals, home health agencies, and outpatient and ambulatory surgery centers, among others.

While the intentions of the survey are positive, many say that the results may lead to improving non-clinically valuable matters and that many patients with complex conditions are generally less satisfied with their care regardless of their surroundings and medical attention.

As a provider, you have the opportunity to weigh in on the survey. CMS is collecting feedback on what information should be included in their survey. Comments are due January 19, 2016.

You have four options to submit your feedback:

  1. Electronically. Summit comments on the regulation to http://www.regulations.gov. Follow the “submit a comment” instructions.
  2. By regular mail. Send your written comments to the following address remembering to allow sufficient time for the comments to be received:

    Centers for Medicare & Medicaid Services,
    Department of Health and Human Services,
    Attention: CMS-3328-NC,
    P.O. Box 8016,
    Baltimore, MD 21244-8016
  3. By express or overnight mail. Send your comments to the following address:

    Centers for Medicare & Medicaid Services,
    Department of Health and Human Services,
    Attention: CMS-3328-NC,
    Mail Stop C4-26-05,
    7500 Security Boulevard,
    Baltimore, MD 21244-1850
  4. By hand or courier. Deliver your written comments directly to the following address:

    Washington, DC
    Centers for Medicare & Medicaid Services,
    Department of Health and Human Services,
    Room 445-G, Hubert H. Humphrey Building,
    200 Independence Avenue, SW.,
    Washington, DC 20201

    Baltimore, MD
    Centers for Medicare & Medicaid Services,
    Department of Health and Human Services,
    7500 Security Boulevard,
    Baltimore, MD 21244-1850