Leveraging big data in the consumer credit industry: Better use of quality data can revitalize exhausted servicers

Authored by Kristen Jolaoso, Andrew Litwin and Tim Kosiek

Big data should be revolutionizing the way mortgage servicers do business, but it isn’t. Every servicer has an abundance of data at its disposal: payments, non-payments, borrower communications, vendor communications, transactions, notations, milestones or events – each representing a separate data point available.

  • Quality data
  • Data fatigue
  • Segregated duties and segmented understanding of employees
  • Effectiveness of key business processes
  • Embracing technology

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