Municipal governments and other public sector entities face pressures to increase efficiency and effectiveness of operations with limited financial resources. As such, it is critical business processes are designed in a way that limits bottlenecks, reduces duplicative efforts, and reduces processing time. It is also imperative organizations effectively use technology to automate and streamline processes across departments and divisions. By becoming more “lean” the organization can then devote its time and resources to delivering the services on which its constituents rely.
Organizations wrestling with efficiency and effectiveness often struggle to answer these types of questions:
When an organization is faced with these questions, conducting a business process review will enable the organization to increase efficiency and improve overall operations.
A business process review can take a three-phase approach and often involves these activities:
Not only should the exercise identify opportunities to improve business process, but the process flow diagrams can be used in a variety of ways, such as a resource to new employees during the on-boarding process or to familiarize auditors and internal auditors with operations.
For more information on this topic, or to learn how Baker Tilly state and local government specialists can help, contact our team.