- If your organization is enabling marketing technology, or just wanting to get more out of what you already have, you need to ensure it all works, and that it all works together.
- A service recovery process should be a key part of every company's customer experience strategy. Learn how an effective service recovery can actually increase customer satisfaction, trust & loyalty.
- Utilizing sales coaching can help companies achieve their sales plan, and sales reps achieve their sales quota. Here are four approaches to create an effective sales coaching culture in your organization.
- This eBook will help you identify where your organization is in the CX continuum and how to get to the next level and achieve CX transformation.
- Baker Tilly created an innovation guidebook to help lead you through the process of innovation, from idea generation to prototyping and testing. Each stage lists a set of tools that can help your team.