- MDC utilizes customized approach to develop both short and long term innovative initiatives spanning member experience, internal operation improvements & new market partnerships.
- Learn how predictive analytics represents a new tool for businesses eager to modernize their customer care strategy and use data patterns to discover potential issues before they even occur.
- B2B & B2C organizations communicate through multiple avenues everyday. Learn why creating one, unanimous voice is paramount to improving customer care.
- Learn why properly integrating client-facing service data with the rest of the corporate infrastructure is pertinent to improving customer care.
- Robotics process automation (RPA) is a software solution that automates repetitive processes and data handling that humans typically would perform across legacy, desktop and web applications.