- As buyers become more self-sufficient, sales professionals need to become even more prepared to move prospects through the sales process by personalizing the interaction.
- Trends including self-directed healthcare and an increasing expectation for personalization are driving customer experience imperatives across the healthcare industry.
- Developing a strategy for sustainable growth may seem like a daunting undertaking, but starting with the basics — where and how — can help you jumpstart the process and accelerate growth.
- Customer experience is a critical business function and it’s here to stay. Create a customer experience that differentiates you from your competitors and position your organization for growth.
- Organizations often turn to technology when looking for ways to engage with customers. While an important step in the process, it shouldn't be the first one. Think process, people, then technology.
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