- 2018 will be another year of changing customer wants, needs & expectations. Here are 3 New Year's resolutions to make to better understand & serve your customers.
- Baker Tilly helps large credit union improve member experience through detailed journey mapping.
- In order to thrive in today's disruptive market, firms need to provide exceptional customer experience. Follow these 3 steps to create an effective customer experience strategy.
- A service recovery process should be a key part of every company's customer experience strategy. Learn how an effective service recovery can actually increase customer satisfaction, trust & loyalty.
- Baker Tilly created an innovation guidebook to help lead you through the process of innovation, from idea generation to prototyping and testing. Each stage lists a set of tools that can help your team.