- FASB issued guidance on accounting for credit losses - current expected credit losses (CECL) standard, with ASU 2016-13 Financial Instruments (Topic 326)
- CMS finalizes its requirements and payment models for accountable care organizations. Learn more about this and other updates in healthcare.
- Company develops updated customer segmentation model, taking all of their available customer data into consideration, to engage & sell to each micro-segment of their customer base in different ways
- Why your customer journey map isn’t leading to customer experience innovation
- Many trends across the healthcare industry today are converging. A common theme emerging from their overlap is the need for industry participants to focus on customer experience programs. Learn about four major trends that are impacting the importance of Customer Experience in healthcare.
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