- A service recovery process should be a key part of every company's customer experience strategy. Learn how an effective service recovery can actually increase customer satisfaction, trust & loyalty.
- Baker Tilly comments on the exposure draft for Proposed Statement on Auditing Standards: Forming an opinion and reporting on financial statements of employee benefit plans subject to ERISA.
- A large generation and distribution utility receives internal audit and optimal industry practice recommendations from Baker Tilly.
- Middle-market M&A transactions in the Great Lakes region experienced a decrease in the total amount of deal volume, but an increase in aggregate deal value during the second quarter of 2017.
- This article, featured in Financial Managers Society’s Perspective, discusses the background, importance and key components of a model risk management framework for financial institutions.
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